So far so good. I have yet to use the heating part of my ductless system or really use the product to its fully extent. However, even through the confusion, since I was leaving for a trip, my daughter reports that all went well. I was EXTREMELY happy with the completed paperwork left regarding the rebate( hopefully it will arrive soon without complications) and all the warranty work as well. The follow- up gift was a nice touch! Yes, I would consider Meacham again for any future work & will recommend them to my friends. I must also add that Jay O'Brien, the salesman was quite knowledgable, courteous and accommodating.